Refund policy

Because our items are custom, personalized, or made to order, all sales are final once production has started.

We do not accept returns or exchanges on custom engraved items, personalized products, leather patch hats, tumblers, wood flags, photo plaques, or other made-to-order items unless the item arrives damaged or we made an error on your order.

If there is an issue with your order, please contact us within 3 days of delivery at southlinecustoms@gmail.com with your order number and photos of the item and packaging.

Customers are responsible for reviewing spelling, names, dates, logos, artwork, and personalization details before submitting the order. Southline Customs is not responsible for customer-submitted errors.

If we approve a replacement or refund due to damage or our mistake, we will provide instructions by email.

Shipping charges are non-refundable unless the issue was caused by Southline Customs.